Victa Power Garden products are protected against manufacturing defects
Period
30 days initial failure - only if the failure has occurred prior to first use of the machine
Covers
Manufacturing or material defect only
Excludes
Incorrect assembly
Oil filled to a level outside of the specified requirements
Replacement of parts due to fair wear and tear over time or through use
Fuel-related issues (e.g. stale or contaminated fuel), lack of or improper servicing or maintenance
Impact damage, misuse, or modification
Commercial use of residential-rated products
Failure or damage caused by modifications or alterations to the goods
Where a product features an engine from a different manufacturer, Engine warranties are per that manufacturer’s conditions
When a Replacement is Necessary
A replacement is only necessary if the Service Dealer confirms the issue as a Warranty fault and the product cannot be repaired
Repair Process
Customer to contact their nearest authorised Victa Service Dealer to book an assessment
Transport to/from the authorised Victa Service Dealer and any associated costs are the customer’s responsibility
(In specified circumstances, the store can arrange the Service Dealer assessment)
Proof of purchase (Bunnings receipt) is required when taking in the Victa product
If confirmed as a warranty fault under Victa’s Warranty Policy and within the Warranty period, repairs are completed at no cost - all parts and labour are covered by Victa
Repair timeframes are subject to the authorised Victa Service
Information Required for Booking
Copy of receipt
Customer details
Issue details
Additional information is subject to the Service Dealer's requirements
